All posts tagged: KeyNinja Industry Insights

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Self-Managed vs Professionally Managed Airbnbs: The Pros and Cons

Any property, especially on Airbnb, needs some type of management; you can’t just let your property sit with guests coming in and out, providing no other supervision. When it comes to Airbnb properties, there are two methods you may use to manage your Airbnb; do it yourself or hire a professional management service. Let’s take [...]
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Most Common Airbnb Cleaning Mistakes

If you own an Airbnb, you should know that your property’s cleanliness is vital in obtaining and retaining guests. According to available statistics, cleanliness may be the most significant factor when guests decide which property to stay at; 51% of surveyed guests stated that a property’s cleanliness is their deciding factor. Here are some of [...]
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How to Win Your Airbnb Resolution Centre Disputes?

Nobody wants issues to come up with their Airbnb guests. Thankfully, the vast majority of interactions with your guests will be pleasant; they will book your property, potentially ask a few questions, and leave without a hitch. However, issues occasionally arise. While you can usually resolve disputes with no hassle, sometimes you cannot reach an [...]
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Safeguarding your property against COVID-19

In light of the COVID-19 crisis, it’s now never been more important to manage cleaning and disinfection processes vigilantly. Whether you are continuing to host during the pandemic, or just a homeowner after peace of mind – KeyNinja is here to help with our industry-spanning certifications and professional cleaning standards.  The KeyNinja COVID-19 cleaning protocols […]

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What you need to know about today’s modern travellers?

The face of the travel industry is changing in line with the needs of today’s modern travellers.  Once upon a time, phone calls, Lonely Planet guidebooks, written itineraries, and maps were the norm. But these days, smartphones pick up much of the slack and offer intrepid travellers an easy, all-in-one solution that helps them both [...]
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Are check-in wait times affecting your guest satisfaction levels?

Did you know that your property’s check-in wait time could be severely impacting your guest satisfaction levels? It’s not hard to imagine why. After all, nobody wants to spend hours in the closest cafe to the apartment they reserved just because the place isn’t ready. Add tired travellers with hefty and annoying luggage and you have [...]
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