Are check-in wait times affecting your guest satisfaction levels?

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Did you know that your property’s check-in wait time could be severely impacting your guest satisfaction levels? It’s not hard to imagine why. After all, nobody wants to spend hours in the closest cafe to the apartment they reserved just because the place isn’t ready.

Add tired travellers with hefty and annoying luggage and you have a recipe for dissatisfaction. We’ve all been in that situation before and it’s less than ideal. Your guests deserve to check-in at the prearranged time. Left hanging, clients are likely to drop bad reviews and hinder your property’s potential and revenue. If Christmas and New Year’s is shaping up to be a busy season for your rental, it’s time to streamline your check-in and out procedures and keep all your guests happy over the festivities.

Reducing your check-in wait times is easier than you might think, it’s simply a matter of embracing the benefits of technology and centralising your operations. These days, 76 per cent of traveller consider their smartphones as essential travel companions. And according to a recent Travelport survey, around two-thirds of all travellers use their mobiles for all parts of their trip. Guests are increasingly tech-savvy and want solutions that are mobile optimised, including their check-ins. 

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By opting for an all-in-one communication, check-in, and guest support solution, you can cut your waiting times, keep your clients happy and, ultimately, make more money.

While automated check-ins may sound futuristic, the reality is that Airbnb and holiday rental clients are ready. One recent study by MCD Partners revealed that a full 73 per cent of travellers would be open to an automated, mobile check-in if it was available. With younger Millennials and Generation Zers taking some of their first steps into the world of travel and exploration, it’s little wonder that demand for digital solutions has increased steadily.

So how can you tap into the changing needs of customers? It’s easy — opt for a system that looks after your needs and the needs of your customers. 

KeyNinja’s dedicated solutions are forward-thinking and user-friendly. We can help you make sure your guests are in their accommodation when you said they would be. Plus, with our integrated housekeeping and key delivery services, you really can stress less. Let our Ninjas and clever mobile solutions do the hard work while you do what you do best — concentrate on the bigger picture.

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KeyNinja knows the devil is in the details and we do details better than anyone. From timely and trustworthy key delivery to housekeeping, in-person guest verification, and property management assistance, our team of Ninjas and support staff are available to boost your reputation and your income.

Want to get involved and find out how our slick digital solutions can revolutionise the way you manage your property? Drop us a line today and one of our support Ninjas will be on the case ASAP — just as fast as your clients want to check in to their apartment! 

How’s that for satisfaction?