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This is where you can find the latest news and insights about Sway — new products, in-depth interviews and successfully finished projects. Never miss a beat.
February 15, 2023 Hosting with KeyNinja, Industry Insights, Pro Tips No comments yet

The Complete Guide to Airbnb Enhanced Cleaning

When it comes to any rental property, especially Airbnb properties, cleanliness is the name of the game. Guests, and Airbnb as a company, prioritize cleaning over all else. In the face of the COVID-19 pandemic, Airbnb instituted its mandatory enhanced cleaning process to ensure a clean, healthy environment for all guests. What Is Airbnb’s Enhanced [...]
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KeyNinja_How to Win Your Airbnb Resolution Centre Disputes?
February 15, 2023 Hosting with KeyNinja, Industry Insights, Pro Tips No comments yet

How to Win Your Airbnb Resolution Centre Disputes?

Nobody wants issues to come up with their Airbnb guests. Thankfully, the vast majority of interactions with your guests will be pleasant; they will book your property, potentially ask a few questions, and leave without a hitch. However, issues occasionally arise. While you can usually resolve disputes with no hassle, sometimes you cannot reach an [...]
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November 4, 2022 Hosting with KeyNinja, Industry Insights, News and Updates, Pro Tips No comments yet

Safeguarding your property against COVID-19

In light of the COVID-19 crisis, it’s now never been more important to manage cleaning and disinfection processes vigilantly. Whether you are continuing to host during the pandemic, or just a homeowner after peace of mind – KeyNinja is here to help with our industry-spanning certifications and professional cleaning standards.  The KeyNinja COVID-19 cleaning protocols […]

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November 4, 2022 Industry Insights, News and Updates, Pro Tips No comments yet

What you need to know about today’s modern travellers?

The face of the travel industry is changing in line with the needs of today’s modern travellers.  Once upon a time, phone calls, Lonely Planet guidebooks, written itineraries, and maps were the norm. But these days, smartphones pick up much of the slack and offer intrepid travellers an easy, all-in-one solution that helps them both [...]
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November 4, 2022 Industry Insights, Pro Tips No comments yet

Are check-in wait times affecting your guest satisfaction levels?

Did you know that your property’s check-in wait time could be severely impacting your guest satisfaction levels? It’s not hard to imagine why. After all, nobody wants to spend hours in the closest cafe to the apartment they reserved just because the place isn’t ready. Add tired travellers with hefty and annoying luggage and you have [...]
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