While the rest of us are basking in festivities, our hardworking Ninjas were working hard to assist our clients in ensuring seamless check-ins for all of their Airbnb guests. Sanket, who’s made the first check-in of 2020 at an ungodly hour, has shared with us some thoughts on what it takes to be a Ninja.
What gets you out of bed in the morning?
The thing is “purpose”. The purpose is the most important thing which gets me out of bed each morning and the purpose is my work. The work which allows meeting new faces every day.
What inspires you?
I am inspired by the people around me who are able to bring out qualities in me that I never thought I had. This inspiration is powerful to me and acts as a major driving force to my own development and growth.
How do you stay motivated?
My Ninja leader, Andres, as well as the team at KeyNinja constantly helps me stay motivated even during peak hours of the day; where stress levels are often riding high.
How would you describe your job to a child?
My job is to deliver keys to people coming from all around the world to our beautiful city; each of them with a different purpose and we are the Ninjas to help them check-in to their short stay homes.
What does a typical day as a Ninja look like?
The day starts off with checking out of the current guests, we always try to get reviews and feedback of their stay. Most of the guests are checked out by lunchtime. After which, the next wave of check-ins will come streaming in, they often stretch till late at night. Constant time management is very important when you’re a Ninja. Our 24/7 available Ninja support helps us coordinate our schedules and routes well so we can do all our jobs easily.
Out of 0-10, how would you rate the busyness of the holiday season and how do you overcome stress during that period?
I would like to rate the busyness as 9.5 during the holiday season. However, all my hard work is paid off when I see a big smile of satisfaction on the guests’ face when they’re all checked in to their home for the night, after a long journey.
What is the most memorable part of being a Ninja?
Not just one, but there have been many memorable moments since I started working as a Ninja. There was never a dull day.
What are your goals for the new year?
It would be great to start picking up some new languages. Communication is key in this customer-centric role. By chatting with them in their own language, we can instantly make them feel at ease.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours – Ray kroc
Any advice you would give to the new ninja recruits?
Are you interested in a job with flexible working hours in a multicultural environment? Then this is the job for you. Punctuality and a smile on your face are the only things required for this job.